Online Safety

Internet scams can illegally use the Trenery name and logo in an attempt to obtain personal information. These schemes target people using a range of differing tactics such as fraudulent websites, fake emails, Facebook pages, text messages and/or websites offering the opportunity to win, or receive, gift cards, prizes, or false employment opportunities.

At Trenery, we want to ensure your safety when engaging with our brand. Therefore, please note that the only time Trenery will ever contact you regarding a payment is when an existing order is flagged at risk or you request an exchange. At these times, you may receive an email to verify payment details or supply further identifying information. For this purpose, our Customer Service team will contact you directly from, which is the only verified email account for Trenery orders and payments.

Please also note that any communications from Trenery social media accounts will have a blue verified tick next to the name. If you receive a message on social media that looks like it has come from a Trenery account, however does not have the blue verified tick next to the name, this is not from us and we advise you to not respond.

The only way to ensure that the items you are buying are genuine Trenery items is to purchase at one of our official stores or Trenery concessions at David Jones. For secure shopping online, head to our website / / or visit David Jones or The Iconic marketplace

If you believe you have made a purchase via a fraudulent website, we recommend contacting your bank to dispute any charges made to your account. You can also get in touch with us via our Customer Service page with any concerns.

You can report online scams and fraudulent activity to the Australian Taxation Office on 1300 795 995 or Scamwatch via their website.