Delivery

Standard Delivery*

Enjoy fast and free standard delivery for all online purchases over $100.

Silver, VIP Gold & VIP Platinum members receive free standard delivery.**

Online purchases under $100 can be delivered for $9.95.

Australia New Zealand International
3—5
business days
3—5
business days
5—10
business days

*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

**Excluding international and outlet orders under $100.

We are currently able to offer delivery to the following countries:

Europe Asia United Kingdom
Austria
Belgium
Bulgaria
Croatia*
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland*
China
Hong Kong
India*
Indonesia
Japan*
Malaysia
Philippines*
Singapore
South Korea*
Taiwan
Thailand
Vietnam
England
Northern Ireland
Scotland
Wales
North America
Canada*
United States
Middle East
United Arab Emirates*

*Only available via eShopWorld.

Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.trenery.co.

When you first visit www.trenery.co, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site - note this will clear your shopping bag.

To shop, add items to your shopping bag, and click 'Checkout Now' to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $10 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.

For online purchases shipping outside of Australia and New Zealand, if you wish to redeem vouchers please select 'Other' as the country of delivery in the top header of the site or when prompted. Your voucher will not be visible within the checkout if any other country is selected.

*Please note deliveries to 'Other' countries will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery.

Learn more about eShopWorld

Same Day Delivery

We offer same day delivery in Australian metro areas for flat rate of $15.*

Available Monday to Friday for selected Australian postcodes only.

Order Time Estimated Delivery Time
Order BEFORE 12pm
Midday Local Time:
Delivery by 5pm Local Time
Order AFTER 12pm
Midday Local Time:
Delivery by 5pm Local Time
on the next business day

*Please note that during our sale/promotional events, same day delivery may be unavailable.

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature, unless you provide Authority To Leave during checkout. Authority To Leave is optional for Standard deliveries but a requirement for Same Day deliveries. Orders with Same Day delivery cannot be sent to PO Box addresses.

If there is an issue fulfilling your Same Day delivery order, you will be contacted via phone. If we are unable to reach you to resolve your order, we reserve the right to convert your order to Standard delivery with Authority To Leave. In this case, the Same Day delivery freight charge will be refunded to you.

Free Click & Collect

Collect your online purchase at your local Trenery store, free of charge.

Simply select your product online and we'll let you know if your items are available for collection from your local store within 8 business hours.

Due to high demand, items sent from our warehouse may take 3-10 business days to arrive in store.

You'll receive a confirmation email when your order is ready for collection. In the unlikely event that we can't complete your Click & Collect order, you'll receive an email notifying you of the unavailable item/s and we'll send a refund to your original payment method. If you have not collected your order after 14 days, we'll need to void your items and issue you with a refund.

*Please note this service may not be available during sale events and is only available from our Australian and New Zealand sites.

If you can't find your size or colour in your local store, our team members can order it for you if the item is available for sale on our website. Best of all, delivery will be free. Only available in Australian and New Zealand stores (exc. David Jones, Myer & Outlet stores) and on product that has not been permanently reduced.

*Please note, this service may be turned off during peak promotional events.

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.

For further information regarding your split order, you can log into your account, and go to "My Orders" to view live status updates. Orders with Same Day delivery will not be split.

By selecting the box "Tick this box if you agree that our driver can leave the delivery if you are out" during checkout you will be authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery ("ATL delivery"). In doing so, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law.

  • Standard Delivery - If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.
  • Same Day Delivery - Authority To Leave is a requirement for Same Day delivery, however if it is determined that it is not safe to leave the goods or delivery is unable to be effected for any other reason, your parcel will be returned to us and Customer Service will contact you regarding your order.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

Australia New Zealand International eShopWorld International
startrackexpress.com.au courierpost.co.nz dhl.com tracking.eshopworld.com/crd

If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.

Contact usView our returns policy

Trenery occasionally offers pre-order on selected items for Australian and New Zealand customers. This allows customers to receive early access to our collections, and secure items before they arrive. Please read the description carefully to ensure you are happy to wait for the expected arrival period. The date is an expected delivery date, and may change due to elements outside of Trenery's control. You will be charged at the time of placing a pre-order. Your items will be shipped as soon as they arrive in our warehouse, and we'll email you once they're on the way.

Same Day Delivery and Click & Collect are not available on pre-order items. If your order includes both a pre-order item and other items, they will be delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders. If you would like to cancel your order, please contact us.

Customers are responsible for keeping their shipping and contact information up-to-date to ensure shipment of pre-orders are delivered to the correct address. Please contact us to update your details.

We are currently able to offer delivery to the following countries:

Europe Asia United Kingdom
Austria
Belgium
Bulgaria
Croatia*
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland*
China
Hong Kong
India*
Indonesia
Japan*
Malaysia
Philippines*
Singapore
South Korea*
Taiwan
Thailand
Vietnam
England
Northern Ireland
Scotland
Wales
North America
Canada*
United States
Middle East
United Arab Emirates*

*Only available via eShopWorld.

Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.trenery.co.

When you first visit www.trenery.co, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site - note this will clear your shopping bag.

To shop, add items to your shopping bag, and click 'Checkout Now' to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $10 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.

For online purchases shipping outside of Australia and New Zealand, if you wish to redeem vouchers please select 'Other' as the country of delivery in the top header of the site or when prompted. Your voucher will not be visible within the checkout if any other country is selected.

*Please note deliveries to 'Other' countries will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery.

Learn more about eShopWorld